Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the teh33 platform, including visitors to our website, registered players, and anyone who interacts with our services. It covers all personal data we collect through:

• Our website accessible at https://teh33.cam and any associated subdomains or mirror sites.
• Mobile applications and mobile-optimized versions of our platform.
• Customer support interactions via live chat, email, WhatsApp, or phone.
• Marketing communications and promotional materials.
• Third-party payment processors and service providers acting on our behalf.

teh33 is the data controller responsible for your personal information. We are committed to transparency and will always inform you about how your data is being used. If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Officer using the contact details provided in Section 12.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account on teh33 or use our services, we collect the following personal information:

• Registration Information: Full legal name, date of birth, gender, email address, mobile phone number, residential address, and username/password.
• Identity Verification (KYC) Documents: Government-issued identification (Indonesian National Identity Card/KTP, passport, or driver's license), proof of address documents (utility bills, bank statements), and selfie photographs for verification purposes.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay accounts), transaction history, deposit and withdrawal records, and bonus usage data.
• Communication Data: Content of your messages with our customer support team, chat transcripts, email correspondence, and feedback or complaint submissions.
• Preferences and Settings: Communication preferences, language settings, responsible gaming limits (deposit limits, loss limits, session time limits, self-exclusion periods).

2.2 Information Collected Automatically

When you access or use the teh33 platform, we automatically collect certain technical and behavioral data:

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, device identifiers (IMEI, Android ID, IDFA).
• Usage Data: Pages visited, features used, games played, bet history, session duration, login/logout times, click patterns, and navigation paths.
• Location Data: Approximate geographic location derived from your IP address to verify you are accessing our services from Indonesia and to comply with geo-restrictions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. See Section 10 for detailed information about cookies.

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation, payment status, and verification data from banks and e-wallet providers.
• Identity Verification Services: Verification results from third-party KYC and AML screening providers.
• Fraud Prevention Services: Risk assessment data and fraud detection signals from specialized security providers.
• Marketing Partners: Information about how you discovered teh33, referral sources, and campaign tracking data (with your consent).

3. How We Use Your Information

teh33 uses your personal data for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account.
• Processing your deposits, withdrawals, and financial transactions.
• Providing access to sports betting, casino games, slots, and other gaming services.
• Managing bonuses, promotions, and loyalty programs.
• Calculating and paying out winnings.
• Implementing responsible gaming tools (deposit limits, loss limits, self-exclusion).

3.2 Legal Compliance and Security

• Verifying your identity and age to ensure you are at least 21 years old.
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Preventing fraud, money laundering, and other illegal activities.
• Detecting and investigating suspicious account behavior or rule violations.
• Complying with legal obligations, court orders, and regulatory requirements.
• Protecting the security and integrity of our platform and users.

3.3 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests.
• Sending transactional notifications (deposit confirmations, withdrawal updates, account alerts).
• Communicating important platform updates, policy changes, and security notices.
• Conducting customer satisfaction surveys and gathering feedback.

3.4 Marketing and Promotional Activities

With your explicit consent, we may use your information to:

• Send promotional offers, bonus notifications, and marketing communications via email, SMS, or push notifications.
• Personalize your gaming experience based on your preferences and playing history.
• Inform you about new games, features, and platform improvements.
• Invite you to participate in special events, tournaments, and campaigns.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve platform functionality and user experience.
• Testing new features, games, and services.
• Conducting statistical analysis and generating aggregated, anonymized reports.
• Optimizing website performance, speed, and reliability.

4. Legal Basis for Processing (GDPR Compliance)

For users in jurisdictions covered by data protection laws (including the EU's General Data Protection Regulation), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services, processing transactions).
• Legal Obligations: Processing is required to comply with KYC, AML, age verification, and other legal requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, platform security, service improvement), provided such interests do not override your privacy rights.
• Consent: For marketing communications and certain optional data processing activities, we rely on your explicit, freely given consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

teh33 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients:

5.1 Service Providers and Business Partners

• Payment Processors: Banks, e-wallet providers, and payment gateways that process your deposits and withdrawals (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay).
• Game Providers: Third-party game studios and suppliers (e.g., Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) that power our casino games and slots.
• Identity Verification Services: Third-party KYC and AML screening providers that verify your identity and assess risk.
• Customer Support Tools: Live chat platforms, ticketing systems, and CRM software providers.
• Marketing and Analytics Providers: Email service providers, SMS gateways, and analytics platforms (with your consent).
• Cloud Hosting and IT Infrastructure: Secure cloud storage providers and server hosting companies.

All third-party service providers are contractually obligated to protect your data, process it only for specified purposes, and comply with applicable data protection laws.

5.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, courts, or government agencies when required by law or when necessary to:

• Comply with legal obligations, court orders, or subpoenas.
• Investigate suspected fraud, money laundering, or other illegal activities.
• Protect the rights, property, or safety of teh33, our users, or the public.
• Respond to regulatory inquiries or licensing authority requests.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you via email or prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

6. Data Security Measures

teh33 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and should immediately notify us if you suspect any unauthorized access to your account.

7. Data Retention

teh33 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our retention periods are as follows:

Data Type	Retention Period	Reason
Account Information	Active account lifetime + 5 years	Legal compliance, dispute resolution
KYC Documents	5 years after account closure	AML regulations, regulatory requirements
Financial Records	7 years after transaction	Tax laws, audit requirements
Betting History	5 years after bet settlement	Dispute resolution, regulatory compliance
Communication Logs	3 years after last contact	Customer service quality, legal defense
Marketing Consent	Until consent is withdrawn	Compliance with consent requirements

After the applicable retention period expires, we will securely delete or anonymize your personal data. However, we may retain anonymized, aggregated data indefinitely for statistical and analytical purposes.

8. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal data we hold about you. You can access most of your information directly through your account settings. For a comprehensive data export, please contact our Data Protection Officer.

8.2 Right to Rectification

You can update or correct inaccurate personal information through your account settings or by contacting customer support. For changes to verified identity information, additional documentation may be required.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be legally required to retain certain information for compliance purposes.

8.4 Right to Restriction of Processing

You can request that we restrict how we use your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing activities.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another service provider where technically feasible.

8.6 Right to Object

You can object to processing of your personal data based on our legitimate interests. You can also opt out of marketing communications at any time by adjusting your account preferences or clicking unsubscribe links in our emails.

8.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

8.8 Right to Lodge a Complaint

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

9. International Data Transfers

teh33 primarily serves players in Indonesia, and your personal data is stored on servers located in secure data centers within jurisdictions that provide adequate data protection. However, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Transfers to countries recognized as providing adequate data protection.
• Binding Corporate Rules for intra-group transfers.
• Your explicit consent for specific transfers.

10. Cookies and Tracking Technologies

teh33 uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. Cookies are small text files stored on your device that allow us to recognize you and customize your experience.

Types of Cookies We Use:

• Essential Cookies: Necessary for platform functionality, such as maintaining your session, processing logins, and enabling secure transactions.
• Preference Cookies: Remember your settings and preferences (language, currency, display options).
• Analytics Cookies: Help us understand how users interact with our platform by collecting anonymized usage data.
• Marketing Cookies: Track your activity across websites to deliver personalized advertising (only with your consent).

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may prevent you from accessing certain platform features. For detailed information about the cookies we use, please refer to our Cookie Policy available in your account settings.

11. Children's Privacy

teh33 strictly prohibits use of our platform by anyone under the age of 21. We do not knowingly collect personal information from minors. Our registration process includes age verification checks, and we require government-issued identification during the KYC process to confirm you meet the minimum age requirement. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information, close the account, and refund any deposits (minus winnings). If you believe a minor has accessed our platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

teh33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated to you via email or prominent notice on our platform at least 30 days before taking effect. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of the platform after such changes constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

13. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

• Email: [email protected] (Subject: Data Privacy Inquiry)
• WhatsApp: +62 812 3456 7890
• Live Chat: Available 24/7 via the website chat widget

We are committed to resolving any privacy concerns promptly and transparently. You can expect a response to your inquiry within 72 hours during business days. For formal data protection requests (access, deletion, portability), we will respond within the timeframes required by applicable law, typically within 30 days.